Returns
We accept cancellations/returns items. We have a 3-Day Return Policy, which means all return requests, if eligible, must be raised within 3 days of receiving the delivery.
You can cancel the order or change the shipping address anytime before it ships. But once the product has been shipped , we can’t refund or change the address.
DoingVape shall be responsible for return collection, and the refund is processed within 7 days after the item is received and passes the quality check.
Si des défauts sont causés pendant le transport ou une mauvaise utilisation,Nous vous enverrons un substitut lors de votre prochaine commande.
Les acheteurs peuvent retourner l'article(s) pour un remboursement dans les 7 jours à compter du jour où l'article(s) ont été reçus, et l'acheteur doit payer les frais de retour. L'article(s) doit être retourné dans le même état exact qu'une fois livré.
Les acheteurs peuvent retourner l'article(s) pour un remboursement s'ils ne correspondent pas à la description ou s'ils présentent des problèmes de qualité 7 jours à compter du jour où l'article(s) ont été reçus. L'acheteur est tenu de payer les frais d'expédition de retour, en fonction de l'état de l'article(s) reçu.
Refunds
Refunds are processed within 7 Business Days after the returned item has been received by DoingVape and checked for Quality & Condition.
All prepaid orders (Credit Card, Pay Pal, West union) are refunded to the original method of payment and cannot be substituted/transferred to any other method.
Only via an online transfer to a Bank Account. Buyer is liable to bear any costs/fees applied by the bank for the transaction and/or currency exchange.
All international transactions are converted to USD and the received amount shall be refunded to the buyer’s original method of payment for the exact value as received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.
Credit card refunds, once initiated, may take 7-14 Business Days to complete the bank’s processing and be credited to the buyer’s account. Bank Transfers may take 3-5 Business Days for completion once processed.
Refund shall be processed for 100% value of the item(s) and does not include any Shipping Costs, , Vouchers, Customs Duties & Taxes, and/or any other local taxes paid by the buyer.
In case of an unsuccessful delivery, any Customs Duties & Taxes borne by DoingVape shall be deducted from the buyer’s refund.
How does it work?
If you need to return a refund, please contact us at support@doingvape.com.