Kehrt zurück
We accept cancellations/returns items. We have a 3-Day Return Policy, which means all return requests, if eligible, must be raised within 3 days of receiving the delivery.
You can cancel the order or change the shipping address anytime before it ships. But once the product has been shipped , we can’t refund or change the address.
DoingVape shall be responsible for return collection, and the refund is processed within 7 days after the item is received and passes the quality check.
Wenn Mängel durch Transport oder unsachgemäßen Gebrauch verursacht werden,Wir senden Ihnen bei Ihrer nächsten Bestellung einen Ersatz zu.
Käufer können Artikel zurückgeben(S) für eine Rückerstattung innerhalb 7 Tage ab dem Tag des Artikels(S) wurden empfangen, und der Käufer muss die Rücksendekosten tragen. Der Artikel(S) muss in demselben Zustand zurückgegeben werden, in dem es geliefert wurde.
Käufer können den Artikel zurückgeben(S) für eine Rückerstattung, wenn sie nicht der Beschreibung entsprechen oder Qualitätsmängel vorliegen 7 Tage ab dem Tag des Artikels(S) erhalten wurden. Der Käufer ist verpflichtet, die Kosten für die Rücksendung zu tragen, basierend auf dem Zustand des Artikels(S) erhalten.
Refunds
Refunds are processed within 7 Business Days after the returned item has been received by DoingVape and checked for Quality & Condition.
All prepaid orders (Credit Card, PayPal, West union) are refunded to the original method of payment and cannot be substituted/transferred to any other method.
Only via an online transfer to a Bank Account. Buyer is liable to bear any costs/fees applied by the bank for the transaction and/or currency exchange.
All international transactions are converted to USD and the received amount shall be refunded to the buyer’s original method of payment for the exact value as received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.
Credit card refunds, once initiated, may take 7-14 Business Days to complete the bank’s processing and be credited to the buyer’s account. Bank Transfers may take 3-5 Business Days for completion once processed.
Refund shall be processed for 100% value of the item(S) and does not include any Shipping Costs, , Vouchers, Customs Duties & Taxes, and/or any other local taxes paid by the buyer.
In case of an unsuccessful delivery, any Customs Duties & Taxes borne by DoingVape shall be deducted from the buyer’s refund.
How does it work?
If you need to return a refund, please contact us at support@doingvape.com.