Check most frequently asked questions here, if you still need help then please contact us via support@doingvape.com
Pricing
WHAT PAYMENT METHODS DO YOU ACCEPT? DOES IT SUPPORT CASH PAYMENT?
We accept credit card (Vízum, Mastercard), direct bank transfer and crypto wallet payments. Cash payments are not supported.
Returns
I WANT TO CHANGE MY ORDER OR SHIPPING ADDRESS. WHAT SHOULD I DO?
First, you can modify the address or product information directly in your order before 11:00 pm (PDT.-7 GMT) on the day you place the order. Otherwise, you can contact us via support@sellervape.com to request further changes.
HOW TO RETURN THE ITEMS?
Please note that you can request a return within 15 days of receiving the items.
Return criteria are as follows:
1. Returned merchandise must be in the same condition you received it, unworn or unused, with tags attached and in the original packaging.
2. You also need to provide relevant receipts or proof of purchase.
Once your return request is approved, please contact us via support@sellervape.com. We will send you a return shipping label and instructions on how and where to send your package. We do not accept items returned directly without application.
Please feel free to contact us via support@doingvape.com if you have any other return question.
Shipping
WHEN WILL MY ORDER SHIP?
Normally, orders will be processed within 1 – 5 working days and packed for dispatch. In case of special circumstances, please communicate with customer service via email. Tracking number will be emailed to you.
HOW DO I TRACK THE SHIPMENT OF MY ORDER?
Our customer service will send the tracking number to your email after confirming the shipment. Please enter your tracking number at https://www.17track.net/ to check the status of your order
Or enter the order page to view https://sellervape.com/my-account/orders/
WHAT’S THE SHIPPING POLICY?
Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
UAE (Dubai only)
South Africa
Vietnam
West Malaysia（expect Kalimantan Island）
| Country | Shipping Method | Shipping Time |
| USA | Local UPS Ground | 10~15 Days |
| UK | Local DPD Express | 7~12 Days |
| Germany | UPS/DPD/DHL Germany | 8~15 Days |
| France | UPS/DPD/DHL Germany | 10~15 Days |
| Belgium | UPS/DPD/DHL Germany | 10~15 Days |
| Luxembourg | UPS/DPD/DHL Germany | 10~15 Days |
| Netherlands | UPS/DPD/DHL Germany | 10~15 Days |
| Czech Republic | UPS/DPD/DHL Germany | 10~15 Days |
| Poland | UPS/DPD/DHL Germany | 10~15 Days |
| Croatia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovakia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovenia | UPS/DPD/DHL Germany | 10~15 Days |
| Finland | UPS/DPD/DHL Germany | 10~15 Days |
| Denmark | UPS/DPD/DHL Germany | 10~15 Days |
| Sweden | UPS/DPD/DHL Germany | 10~15 Days |
| Austria | UPS/DPD/DHL Germany | 10~15 Days |
| Italy | UPS/DPD/DHL Germany | 10~15 Days |
| Hungary | UPS/DPD/DHL Germany | 10~15 Days |
| Lithuania | UPS/DPD/DHL Germany | 10~15 Days |
| Estonia | UPS/DPD/DHL Germany | 10~15 Days |
| Latvia | UPS/DPD/DHL Germany | 10~15 Days |
| Greece | UPS/DPD/DHL Germany | 10~15 Days |
| Ireland | UPS/DPD/DHL Germany | 10~15 Days |
| Portugal | UPS/DPD/DHL Germany | 10~15 Days |
| Spain | UPS/DPD/DHL Germany | 10~15 Days |
| UAE (Dubai only) | Dubai dedicated line | 12~18 Days |
| South Africa | South Africa dedicated line | 15~25 Days |
| Vietnam | Vietnam dedicated line | 3~5 Days |
| West Malaysia | Malaysia dedicated line | 4~8 Days |
Other countries
When the package reaches the destination customs, you need to clear customs and pay customs duties except for the above countries. Please consult the local customs for the specific amount of taxes and fees you need to pay.
Local customs may ask for your business license. (if any)
Shipping method and time
Shenzhen UPS Express – around 7~12 days all around the world.
Air shipping – ship to your near airport only, which requires you to have strong customs clearance skills, it usually for large quantity & weight (such as 1,000 kg) order.
Your own forwarder – We can also deliver the goods to your freight forwarder if you have a designated Shenzhen freight forwarding company to cooperate with.
About Security
LS ORDERING ONLINE SECURE?
Certainly. We will keep the information you provide to us when placing an order on our brand’s official website (or through any other means) strictly confidential.
The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.